Last Updated: [April 19, 2025]
Please read these Terms and Conditions and our Privacy Policy carefully before using the Aiething website (aiething.co.uk). These Terms and Conditions constitute a legally binding agreement between you (“User,” “you,” or “your”) and Aiething (“we,” “us,” “our,” or the “Website”). By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use the Website. Â
1. Definitions
- “We,” “us,” “our,” and “Aiething” refer to the entity operating the website aiething.co.uk.
- “You,” “your,” and “User” refer to any individual or entity who accesses or uses the Aiething website.
- “Website” refers to aiething.co.uk.
- “Product(s)” refers to the goods offered for sale on the Website.
- “Order” refers to a request by you to purchase Product(s) from us.
- “Pay After Delivery” refers to our exclusive payment policy where customers only pay after they have received their Product(s) and are satisfied with them.
2. Agreement
Your use of the Aiething website is subject to these Terms and Conditions. By proceeding to use the Website, you signify your explicit agreement to be bound by these terms and our Privacy Policy. This agreement is effective from the moment you first access the Website.
3. Orders
3.1 Order Placement and Acceptance: All Orders placed through the Aiething website are considered an offer to purchase the Product(s). An Order is not deemed accepted until we have dispatched the Product(s) to you and sent you an email confirmation of dispatch. We reserve the right to accept or reject any Order at our sole discretion. If we are unable to accept your Order, we will notify you by email.
3.2 Payment – Pay After Delivery: At present, the only payment method we offer is “Pay After Delivery.” This means you do not need to make any payment at the time of placing your order. You will only be required to pay for your Order after you have received the Product(s) and have had the opportunity to inspect them to ensure you are 100% satisfied. This policy is in place to provide you with complete confidence in your purchase. Payment instructions and available methods for payment after delivery will be provided upon successful delivery of your Order.
3.3 Order Status and Communication: We will keep you informed about the status of your Order via email. This includes confirmation of Order placement, acceptance or rejection, dispatch notification, and updates regarding estimated delivery times. It is crucial that your contact information on file is accurate and up-to-date to ensure you receive these important communications.
3.4 Refusal of Delivery: If you choose to refuse delivery of an Order after it has been dispatched, please inform us by email as soon as possible after refusing the delivery. As payment is collected after delivery with our current policy, no refund process is required in this instance, but informing us helps with logistics.
3.5 suitability of Products and Access: For Orders containing large or heavy items, it is your responsibility to ensure that the Product(s) can be successfully and safely delivered to your desired location within your premises. This includes ensuring clear access through doorways, stairwells, and any other potential obstacles. Product dimensions and weight are provided in the product description on the Website to assist you in assessing suitability and access. We will not be liable for any difficulties or inability to deliver due to unsuitable access or space.
3.6 Accuracy of Contact Information: To ensure successful communication and delivery, you are responsible for providing accurate and current contact information when placing an Order. We cannot be held responsible for issues arising from inaccurate or outdated contact details.
4. Availability
All Products listed on the Website are subject to availability. While we endeavor to maintain accurate stock levels, there may be instances where a Product is out of stock after you have placed an Order. In such cases, we will notify you by email as soon as possible. As payment is made after delivery, no refund is required in this situation, but your Order for that item will be cancelled. We strive to minimize the occurrence of out-of-stock situations.
5. Product Imagery and Dimensions
The images of Products displayed on the Website are for illustrative purposes only. While we aim for accuracy, these images may not always reflect the exact dimensions or scale of the Product in reality. For precise dimensions, weight, and other specifications, please refer to the detailed product description provided on the Product page.
6. Pricing
6.1 Price Changes: Product prices displayed on the Website are subject to change at any time due to various factors, including manufacturing costs and market conditions. However, once an Order has been placed and accepted, the price for the Product(s) in that specific Order will remain fixed and will not be affected by subsequent price changes.
6.2 VAT and Shipping Costs: All prices listed on the Website are inclusive of Value Added Tax (VAT) where applicable. Shipping costs, if any, are not always included in the displayed product price. Any applicable shipping costs will be clearly indicated on the Product page and will be added to the total Order cost during the checkout process. This total amount, including shipping (if applicable) and VAT, is the amount payable after you receive your delivery.
7. Delivery
7.1 Delivery Area: Aiething currently delivers internationally.
7.2 Estimated Delivery Times: Any timescales provided for delivery are estimates only. While we make every reasonable effort to deliver Orders within the estimated timeframe, actual delivery times may vary and could be shorter or longer than the estimate.
7.3 Delivery Confirmation and Tracking: Once your Order has been dispatched, we will send you an email containing delivery details and, where available, a tracking number to allow you to monitor the progress of your delivery.
7.4 Delivery Inquiries: Should you have any questions or concerns regarding the delivery of your Order, please contact our customer support team at [email address removed]. Â
8. Cancellation and Return Policy
We are committed to providing high-quality Products and aim for your complete satisfaction. We are confident that our Products will either meet our customers’ expectation or even be above expectations. However, we understand that there may be occasions when you need to cancel or return an Order. Our policy is outlined below:
8.1 Cancellation Before Dispatch: You have the legal right to cancel your Order at any time before it has been dispatched without providing a reason. To cancel your Order, please send an email to [[email protected]], clearly stating your Order number and your request to cancel. Upon receipt of your cancellation request and confirmation that the Order has not been dispatched, we will cancel your Order. As payment is made after delivery with our current policy, no refund is necessary in this instance.
8.2 Cancellation After Delivery (Faulty or Incorrect Item): In the rare event that you receive an Order that is faulty, damaged, incorrect, or not as described, you have the right to return the item within 7 days of delivery. To initiate a return for a faulty or incorrect item, please contact us at [[email protected]] within the specified timeframe, providing your Order number and details of the issue. We will arrange for the return of the item at no cost to you. Upon receipt and inspection of the returned item, we will cancel the payment obligation for that item or, if payment has already been made (e.g., for other items in the order), we will process a full refund for the faulty or incorrect item. Please note that if the fault or damage is found to have been caused by your actions or negligence, you may still be liable for the cost of the damage.
8.3 Cancellation After Delivery (Change of Mind): You have the legal right to cancel your Order and return the Product(s) within 14 days of delivery without giving a reason. If you wish to return an item due to a change of mind, please notify us by email at [[email protected]] within the 14-day period, stating your Order number.
9. Contact Information
For any questions, inquiries, or support regarding these Terms and Conditions, your Order, or any other matter, please contact us at: